Current Status

For real-time operational status, planned maintenance windows, and incident updates, organization administrators receive notifications through their registered contact channels. A dedicated external status page is planned for a future release.

Incident Communication Policy

When a service-affecting incident occurs, we follow a structured communication process. Organization administrators are notified of the incident, regular status updates are provided during resolution, and a post-incident summary is shared after the issue is resolved. For incidents involving personal data, affected organizations are notified in accordance with GDPR breach notification requirements (Article 33 and Article 34).

Planned Maintenance

Planned maintenance windows are communicated to organization administrators at least 48 hours in advance. We schedule maintenance during low-usage periods to minimize disruption.

Reporting an Issue

If you are experiencing a platform issue, contact support@leadrx.eu. For security incidents, contact security@leadrx.eu.

For all contact options, visit our Contact page.